Buckeye Partners, NYSE: BPL headquartered in Houston, Texas in the, United States, is one of the primary distributors of petroleum in the East and Mid-West of the United States. Buckeye manages over 6,200 miles of petroleum pipelines, as well as over 100 truck-loading terminals. Many of the pipelines follow historic Northeastern railroad rights-of-way, and the firm is a surviving fragment of the defunct Penn Central railroad.
Buckeye pipelines supply aviation fuel to major airports in New York City. The firm's property was listed by United States federal prosecutors as being among the targets of the 2007 John F. Kennedy International Airport attack plot.
The company employs approximately 1800 people.
Its headquarters is located in Suite 600 of One Greenway Plaza.
|Founded||1886 as Buckeye Pipeline Company|
|Revenue||US$6.620 Billion (FY 2014)|
|Net income||US$274.9 Million (FY 2014)|
|Total assets||US$8.086 Billion (FY 2014)|
|Key people||Clark S. Smith, CEO|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Pipelines is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Buckeye Partners sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Buckeye Partners with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Buckeye Partners based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.