Brookfield Infrastructure Partners is a publicly traded limited partnership headquartered in Hamilton, that engages in the acquisition and management of infrastructure assets on a global basis. Sam Pollock is the chief executive officer of Brookfield Infrastructure Partners. He has held this position since 2006, and has been with Brookfield Asset Management since 1994.
Until a spin-off in January 2008, Brookfield Infrastructure was an operating unit of Brookfield Asset Management, which retains a 41 percent ownership and acts as the partnership's general manager. The company's assets carried a book value of US$5.38 billion, in December 31, 2015.
|Founded||Hamilton, Bermuda (January 14, 2008 (2008-01-14))|
|Subsidiaries||Utilities Transport Energy Communications|
|Industry||Infrastructure asset management|
|Parent||Brookfield Asset Management|
|Revenue||US$1.86 billion (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Marine Transportation is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Brookfield Infrastructure Partners LP sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Brookfield Infrastructure Partners LP with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Brookfield Infrastructure Partners LP based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.