Estimated Net Promoter Score is
Brookfield Office Properties Inc. is a North American commercial real estate company, wholly owned by Brookfield Property Partners. The company has its headquarters operations in New York, Toronto and Sydney.
The company owns, manages and develops office properties in the downtown core of the American cities of New York City, New York; Washington, D.C.; Boston, Massachusetts; Houston, Texas; Los Angeles, California; Denver, Colorado; and Minneapolis, Minnesota; the Canadian cities of Toronto, Calgary; Alberta; Ottawa, Ontario; and Vancouver, British Columbia as well as Australian cities Perth, Sydney, and Melbourne. Its properties include One Liberty Plaza and the World Financial Center in New York City; Brookfield Place, First Canadian Place, and Queen's Quay Terminal in Toronto; Place de Ville and the Jean Edmunds Towers in Ottawa; Suncor Energy Centre, Fifth Avenue Place, and Bankers Hall in Calgary; and Royal Centre in Vancouver. It also operates real estate service businesses and has a land-development business primarily based in Canada.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Real Estate Investment Trusts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Brookfield Canada Office Properties sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Brookfield Canada Office Properties with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Brookfield Canada Office Properties based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.