BroadSoft, Inc. logo BroadSoft, Inc. Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is


BroadSoft, Inc. is a global communication software and service provider with over 500 customers worldwide supporting millions of subscribers. The company provides cloud-based Unified Communications solutions to communications service providers, based on their UC-One solution which consists of two product platforms, BroadWorks and BroadCloud. In 2013 the company acquired the British company Hosted IP Communications and the German company Finocom AG, both providers of cloud-delivered unified communications services.

Quick facts about BroadSoft, Inc.

Headquarters Gaithersburg, Maryland, United States
Founded 1998; 19 years ago (1998)
Revenue $278 Million(As of 2015)
Industry Communication software

Net Promoter Score for Top Brands compared with BroadSoft, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Computer Software: Prepackaged Software is 0.

Browse NPS benchmarks survey demo

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If BroadSoft, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of BroadSoft, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where comes in.

Learn more

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Other companies with Net Promoter Score similar to BroadSoft, Inc.

We have estimated the Net Promoter Score of BroadSoft, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

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