Bright Horizons Family Solutions is a United States–based child-care provider and is the largest provider of employer-sponsored child care. It is headquartered in Watertown, Massachusetts.
Bright Horizons was founded in 1986 by Massachusetts-based Bright Horizons Linda A. Mason and Roger H. Brown.
Bright Horizons operates more than 700 child care centers worldwide, more than 600 across the U.S. and more than 200 in the UK and Ireland. The company also operates centers in Canada and Puerto Rico. Bright Horizons acquired kidsunlimited in April 2013, which has 64 nurseries and a successful childcare vouchers business. This development means that Bright Horizons now serves around 15,500 children and families.
The Advisory Board includes scholars and practitioners such as Ed Schein and Stew Friedman. The company was publicly traded on the Nasdaq under the ticker symbol: BFAM until it was acquired by Bain Capital in May 2008, and became publicly traded again 2013.
In 2014, Bright Horizons Family Solutions was named for the fifteenth time to Fortune Magazine's annual "100 Best Places to Work in America".
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Miscellaneous / Other Consumer Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Bright Horizons Family Solutions Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Bright Horizons Family Solutions Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
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We have estimated the Net Promoter Score of Bright Horizons Family Solutions Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.