Bridgepoint Education, Inc. is a publicly held, for-profit education services company based in San Diego, California. It owns two accredited universities, Ashford University online and University of the Rockies.
Bridgepoint Education also owns Waypoint Outcomes, which provides learning and assessment software to educational institutions across the United States. The software combines rubric grading scales with technology to help educators teach writing, critical thinking, and cognitive skills.
|Subsidiaries||Ashford University University of the Rockies|
|Number of employees||4,460 Faculty 3,200 non-faculty staff|
|Revenue||US$638.7 million (2014)|
|Total assets||US$558.1 million (2014)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Other Consumer Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Bridgepoint Education, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Bridgepoint Education, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Goldman Sachs||Financial Services / Banking||5|
|Mastercard||Financial Services / Credit cards||5|
|Disney TV||Consumer Brands / Entertainment||5|
|NatWest Personal Banking||Financial Services / Banking||5|
|Freeview||Telecommunications / Cable/TV service||5|
|Sprint||Telecommunications / Wireless Carrier||5|
|EE||Telecommunications / Wireless Carrier||5|
|Virgin Mobile UK||Telecommunications / Wireless Carrier||7|
|Verizon||Telecommunications / Cable/TV service||7|
|O2||Telecommunications / Wireless Carrier||7|
We have estimated the Net Promoter Score of Bridgepoint Education, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.