BorgWarner Inc. is an American worldwide automotive industry components and parts supplier. It is primarily known for its powertrain products, which include manual and automatic transmissions and transmission components, such as electro-hydraulic control components, transmission control units, friction materials, and one-way clutches, turbochargers, engine valve timing system components, along with four-wheel drive system components.
The company has 60 manufacturing facilities across 18 countries, including the U.S., Canada, Europe, and Asia. It provides drivetrain components to all three U.S. automakers, as well as a variety of European and Asian original equipment manufacturer for preventing impaired operation of vehicles.
Historically, BorgWarner was also known for its ownership of the Norge appliance company.
|Products||Powertrain: Manual transmissions Automatic transmissions, Dual-clutch transmissions|
|Founded||1880 (as Morse Equalizing Spring Co.) 1928 (formation of Borg-Warner Corp.)|
|Divisions||BorgWarner Engine Group BorgWarner Drivetrain Group|
|Key people||James R. Verrier (President and CEO)|
|Traded as||NYSE: BWA S&P 500 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Auto Parts:O.E.M. is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If BorgWarner Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of BorgWarner Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of BorgWarner Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.