Boost Mobile is a wireless telecommunications carrier used by two independent networks in Australia and the U.S. Boost Mobile was founded in 2000 by Peter Adderton in Australia and New Zealand.
Boost Mobile In Australia is operated by Boost Tel Pty Limited using the Telstra wireless network.
Boost Mobile in the United States is owned and operated by Boost Worldwide, Inc a Sprint Corporation subsidiary.
| Founded | June 23, 2001; 15 years ago (2001-06-23) |
|---|---|
| Headquarters | Irvine, California, United States |
| Industry | Wireless telecommunications |
| Parent | Sprint Corporation |
| Website | boostmobile.com |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications / Wireless Carrier is 28.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Boost sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Boost with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
| Company | Score |
|---|---|
| Boost | 33 |
| Cricket | 34 |
| Telecom Italia - TIM (TI) | 34 |
| T-Mobile | 35 |
| Three | 27 |
| Tesco Mobile | 27 |
| TracFone | 39 |
| Simyo | 26 |
| Colt Group S.A. | 23 |
| 3 Mobile | 16 |
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