BofI Holding, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

2

BofI Holding, Inc. is a bank holding company based in San Diego, California. It is the parent company of several direct banks, which are national banks that are regulated by the Office of the Comptroller of the Currency. The company has only one branch, which is in San Diego.

BofI Holding, Inc. oversees eight online brands. BofI Holding Inc.'s brands provide financing for single and multifamily residential properties, small-to-medium size businesses, and consumer and business banking products.

Quick facts about BofI Holding, Inc.

Traded as

NASDAQ: BOFI S&P 600 Component Russell 2000 Component

Products

Online banking Mortgages Credit cards

Key people

Gregory Garrabrants, President & CEO

Revenue

US$0.317 billion (2016)

Net income

US$0.119 billion (2016)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is BofI Holding, Inc.'s estimated NPS of 2 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Savings Institutions is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If BofI Holding, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of BofI Holding, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to BofI Holding, Inc.

Company Industry Score
Mediacom Consumer Brands / Entertainment 2
ESPN Consumer Brands / Entertainment 2
Morrisons Consumer Brands / Grocery 2
Cleeng Technology / Software 1
Dish Telecommunications / Cable/TV service 1
Fifth Third Bank Financial Services / Banking 1
Accenture Consulting Technology / Other 1
U.S. Bank Financial Services / Banking 3
Discovery Channel Consumer Brands / Entertainment 4
Super 8 Travel and Hospitality / Hotels 4

We have estimated the Net Promoter Score of BofI Holding, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.