Boeing Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

3

The Boeing Company is an American multinational corporation that designs, manufactures, and sells airplanes, rotorcraft, rockets, and satellites worldwide. The company also provides leasing and product support services. Boeing is among the largest global aircraft manufacturers; it is the second-largest defense contractor in the world based on 2015 revenue, and is the largest exporter in the United States by dollar value. Boeing stock is a component of the Dow Jones Industrial Average.

The Boeing Company's corporate headquarters are located in Chicago and the company is led by President and CEO Dennis Muilenburg. Boeing is organized into five primary divisions: Boeing Commercial Airplanes ; Engineering, Operations & Technology; Boeing Capital; and Boeing Shared Services Group. In 2015, Boeing recorded $96.11 billion in sales, ranked 27th on the Fortune magazine "Fortune 500" list.

Quick facts about Boeing

Subsidiaries

Aviall Services Boeing Aircraft Holding Company Boeing Australia Boeing Canada Boeing Capital Corporation Boeing Commercial Space Company Boeing Defence UK Jeppesen

Divisions

Boeing Commercial Airplanes Boeing Defense, Space & Security Boeing Capital Engineering, Operations & Technology Boeing Shared Services Group

Founded

July 15, 1916; 100 years ago (1916-07-15) (as Pacific Aero Products Co.) Seattle, Washington, U.S.

Products

737, 747, 767, 777, 787 F/A-18E/F Super Hornet CH-47 Chinook 702 satellite family

Key people

Dennis Muilenburg (CEO, Chairman, President) Raymond Conner (Vice Chairman)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Boeing's estimated NPS of 3 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Aerospace and Defense is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Boeing sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Boeing with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Boeing

Company Industry Score
U.S. Bank Financial Services / Banking 3
Morrisons Consumer Brands / Grocery 2
Mediacom Consumer Brands / Entertainment 2
ESPN Consumer Brands / Entertainment 2
Discovery Channel Consumer Brands / Entertainment 4
Super 8 Travel and Hospitality / Hotels 4
Total Fitness Other 4
Fifth Third Bank Financial Services / Banking 1
Cleeng Technology / Software 1
Accenture Consulting Technology / Other 1

We have estimated the Net Promoter Score of Boeing based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.