Bluehost is a web hosting company owned by Endurance International Group. It is one of the 20 largest web hosts, collectively hosting well over 1.9+ million domains with its sister companies, HostMonster, FastDomain and iPage. The company operates its servers in-house in a 50,000 square feet facility in Provo, Utah, which is now shared with sister company HostMonster.
Bluehost was among those studied in the analysis of web-based hosting services in collaborative online learning programs.
|Key people||Matt Heaton (Founder, CEO 2003-2011) Dan Handy (CEO 2011-2015) Mike Olson (CEO 2015-present)|
|Owner||Endurance International Group|
|Headquarters||Provo, Utah, USA|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications / Other is 34.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Bluehost sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Bluehost with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Ikea||Consumer Brands / Retail/E-tail||46|
|Spotify||Consumer Brands / Entertainment||46|
|Bluehost||Telecommunications / Other||46|
|TripAdvisor||Travel and Hospitality / Other||46|
|Gucci||Consumer Brands / Retail/E-tail||45|
|SunTrust||Financial Services / Banking||45|
|Microsoft||Technology / Software||45|
|Burberry||Consumer Brands / Retail/E-tail||45|
|Jack Daniels||Consumer Brands / FMCG||45|