Bluehost logo Bluehost Net Promoter Score 2019 Benchmarks

Last known Net Promoter Score is

46

Bluehost is a web hosting company owned by Endurance International Group. It is one of the 20 largest web hosts, collectively hosting well over 1.9+ million domains with its sister companies, HostMonster, FastDomain and iPage. The company operates its servers in-house in a 50,000 square feet facility in Provo, Utah, which is now shared with sister company HostMonster.

Bluehost was among those studied in the analysis of web-based hosting services in collaborative online learning programs.

Quick facts about Bluehost

Key people Matt Heaton (Founder, CEO 2003-2011) Dan Handy (CEO 2011-2015) Mike Olson (CEO 2015-present)
Owner Endurance International Group
Headquarters Provo, Utah, USA
Website bluehost.com
Industry Web Hosting

Net Promoter Score for Top Brands compared with Bluehost

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Telecommunications / Other is 34.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Bluehost sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Bluehost with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

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Telecommunications / Other companies with similar Net Promoter Score

Company Score
Bluehost 46
Join.me 48
Vonage 50
Avaya Inc. 65
Ooma 70
Synology 72
DreamHost 81
Ziggo -11
UPC -13
Online.nl -17

Other companies with Net Promoter Score similar to Bluehost

Net Promoter Score benchmark sources

Score Date Source
46
2015-12-09 http://www.pcmag.com/article2/0,2817,2496279,00.asp

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