BlackRock, Inc. is an American global investment management corporation based in New York City. Founded in 1988, initially as a risk management and fixed income institutional asset manager, BlackRock is the world's largest asset manager with $5.4 trillion in assets under management. BlackRock operates globally with 70 offices in 30 countries and clients in 100 countries. Due to its power, BlackRock has been called the world's largest shadow bank.
|Subsidiaries||BlackRock Institutional Trust Company, N.A. BlackRock Fund Advisors BlackRock Group Ltd|
|Key people||Larry Fink (Chairman and CEO) Robert Kapito (President)|
|Traded as||NYSE: BLK S&P 100 Component S&P 500 Component|
|Headquarters||40 East 52nd Street New York, NY 10022 U.S.|
|Total assets||US$220.177 Billion (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Securities is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If BlackRock sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of BlackRock with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Showtime||Consumer Brands / Entertainment||11|
|Consumer Brands / Internet||11|
|Blockbuster on Demand||Consumer Brands / Entertainment||11|
|KPN||Telecommunications / Wireless Carrier||11|
|TD Bank||Financial Services / Banking||10|
|DirecTV||Telecommunications / Cable/TV service||12|
|AXA||Financial Services / Banking||12|
|MTV||Consumer Brands / Entertainment||12|
|Yahoo!||Consumer Brands / Internet||9|
|Lyft||Travel and Hospitality / Car Rental||9|
We have estimated the Net Promoter Score of BlackRock based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.