Black Diamond Equipment is a manufacturer of equipment for climbing, skiing and mountain sports, based in Utah, USA. The company also has global offices in Reinach BL, Switzerland and Zhuhai, China. The company is owned by Black Diamond, Inc., a parent company formerly known as Clarus Corporation, which also owns Pieps and owned POC Sports.
|Industry||climbing and skiing equipment|
|Parent||Black Diamond, Inc.|
|Founded||December 1, 1989|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Software is 58.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Black Diamond sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Black Diamond with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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