BHP Billiton plc Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

-2

BHP Billiton is an Anglo-Australian multinational mining, metals and petroleum company headquartered in Melbourne, Australia. Founded in the isolated mining town of Broken Hill, New South Wales, it is the world's largest mining company measured by 2015 market values and Australia's fourth largest company, formerly the largest.

BHP Billiton was created in 2001 through the merger of the Australian Broken Hill Proprietary Company Limited and the Anglo–Dutch Billiton plc. The result is a dual-listed company. The Australia-registered BHP Billiton Limited, which has equal financial share in the company, has a primary listing on the Australian Securities Exchange and is one of the largest companies in Australia measured by market capitalisation. The UK-registered BHP Billiton plc has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 Index.

BHP Billiton global headquarters & Australian registered office is located at 171 Collins St, Melbourne CBD, Australia.

Quick facts about BHP Billiton plc

Founded

Broken Hill Proprietary Company Limited (BHP) 1885; Billiton plc 1860; Merger of BHP & Billiton 2001 (creation of a DLC)

Headquarters

Melbourne, Australia (BHP Billiton Group & BHP Billiton Limited) London, United Kingdom (BHP Billiton Plc)

Products

Iron ore, coal, petroleum, copper, natural gas, nickel & uranium

Key people

Jaques Nasser (Chairman) Andrew Mackenzie (CEO)

Traded as

LSE: BLT NYSE: BHP NYSE: BBL ASX: BHP JSE: BIL

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is BHP Billiton plc's estimated NPS of -2 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Energy / Coal Mining is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If BHP Billiton plc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of BHP Billiton plc with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to BHP Billiton plc

Company Industry Score
Time Warner Telecommunications / Cable/TV service -5
Time Warner Cable Telecommunications / Cable/TV service -5
Ocado Consumer Brands / Grocery -4
Telfort Telecommunications / Wireless Carrier -3
Comcast Consumer Brands / Car Manufacturers -3
BHP Billiton plc Energy / Coal Mining -2
CIGNA Insurance / Health and Life Insurance -1
Vodafone Telecommunications / Wireless Carrier -1
Chase Financial Services / Banking -1
Fifth Third Bank Financial Services / Banking 1
Cleeng Technology / Software 1

We have estimated the Net Promoter Score of BHP Billiton plc based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.