Berry Global, Inc is a global manufacturer and marketer of plastic packaging products. Headquartered in Evansville, Indiana, the company operates over 130 global manufacturing facilities and employed over 25,000 individuals as of the end of financial Year 2012. In April 2017,the name of the company was changed to Berry Global, Inc.
|Headquarters||Evansville, Indiana, United States|
|Key people||Thomas E. (Tom) Salmon, CEO|
|Revenue||US$6.4 Billion (FY 2016)|
|Operating income||US$581 million (FY 2016)|
|Number of employees||20,000 (September 2014)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Packaging, Containers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Berry Plastics Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Berry Plastics Group with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Berry Plastics Group based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.