Berkshire Hills Bancorp, Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

6

The Berkshires is a highland geologic region located in the western parts of Massachusetts and Connecticut. The term "Berkshires" is normally used by locals in reference to the portion of the Vermont-based Green Mountains that extends south into western Massachusetts; the portion extending further south into northwestern Connecticut is locally referred to as either the Northwest Hills or Litchfield Hills.

Also referred to as the Berkshire Hills, Berkshire Mountains, and Berkshire Plateau, the region enjoys a vibrant tourism industry based on music, arts, and recreation. Geologically, the mountains are a range of the Appalachian Mountains.

The Berkshires was named among the 200 Last Great Places by The Nature Conservancy.

Quick facts about Berkshire Hills Bancorp, Inc.

Range coordinates 42°10′0.325″N 73°8′58.385″W / 42.16675694°N 73.14955139°W / 42.16675694; -73.14955139Coordinates: 42°10′0.325″N 73°8′58.385″W / 42.16675694°N 73.14955139°W / 42.16675694; -73.14955139
State Massachusetts and Connecticut
Length 98 mi (158 km) north-south
Elevation 2,841 ft (866 m)
Type of rock metamorphic rock

Net Promoter Score for Top Brands compared with Berkshire Hills Bancorp, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Banks is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Berkshire Hills Bancorp, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Berkshire Hills Bancorp, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Berkshire Hills Bancorp, Inc.

We have estimated the Net Promoter Score of Berkshire Hills Bancorp, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.