Berkshire Hathaway Inc. is an American multinational conglomerate holding company headquartered in Omaha, Nebraska, United States. The company wholly owns GEICO, BNSF Railway, Lubrizol, Dairy Queen, Fruit of the Loom, Helzberg Diamonds, FlightSafety International, Pampered Chef, and NetJets, and also owns 43.63% of the Kraft Heinz Company, an undisclosed percentage of Mars, Incorporated, and significant minority holdings in American Express, The Coca-Cola Company, Wells Fargo, IBM, Restaurant Brands International, and Apple. Berkshire Hathaway averaged an annual growth in book value of 19.7% to its shareholders for the last 49 years, while employing large amounts of capital, and minimal debt.
The company is known for its control and leadership by Warren Buffett, who is the company's Chairman of the Board, President, and Chief Executive Officer, and Charlie Munger, the company's Vice-Chairman of the Board of Directors. In the early part of Buffett's career at Berkshire, he focused on long-term investments in publicly traded companies, but more recently he has more frequently bought whole companies. Berkshire now owns a diverse range of businesses including confectionery, retail, railroad, home furnishings, encyclopedias, manufacturers of vacuum cleaners, jewelry sales, newspaper publishing, manufacture and distribution of uniforms, and several regional electric and gas utilities.
| Products | Diversified investments property and casualty insurance Utilities Restaurant Food processing Aerospace Media Toys Automotive Sporting goods Consumer products Internet Real Estate |
|---|---|
| Traded as | Class A NYSE: BRK.A Class B NYSE: BRK.B S&P 100 Component (BRK.B) S&P 500 Component (BRK.B) |
| Key people | Warren Buffett (Chairman, President & CEO) Charlie Munger (Vice Chairman) |
| Founded | 1839; 178 years ago (1839) Cumberland, Rhode Island, United States |
| Headquarters | Kiewit Plaza, Omaha, Nebraska, United States |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Insurance: Property and Casualty (Stock) is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Berkshire Hathaway sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Berkshire Hathaway with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Berkshire Hathaway based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.