Winter Light is a 1963 Swedish drama film written and directed by Ingmar Bergman and starring Bergman regulars Gunnar Björnstrand, Ingrid Thulin and Max von Sydow. The film follows Tomas Ericsson, pastor of a small rural Swedish church, as he deals with an existential crisis and his Christianity.
The film is the second in a series of thematically related films, following Through a Glass Darkly, which is sometimes considered a trilogy. Vilgot Sjöman's film Ingmar Bergman Makes a Movie was made simultaneously with Winter Light and documents its production.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Brands / Retail/E-tail is 50.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Bergman Lights sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Bergman Lights with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Bergman Lights based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.