Belk logo Belk Net Promoter Score 2023 Benchmarks

Estimated Net Promoter Score is

-7

Belk, Inc. is an American department store chain founded in 1888 by William Henry Belk in Monroe, North Carolina with 300 locations in 16 states. Belk stores and Belk.com offer apparel, shoes, accessories, cosmetics, home furnishings and wedding registry.

Quick facts about Belk

Products Clothing, footwear, bedding, furniture, jewelry, beauty products, and housewares.
Founded 1888 (Monroe, North Carolina, United States)
Headquarters Charlotte, North Carolina, United States
Number of employees 24,700 (2014 Annual Report)
Revenue $4.0 billion (FY 2014)

Net Promoter Score for Top Brands compared with Belk

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for General Merchandisers is 0.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Belk sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Belk with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Belk

We have estimated the Net Promoter Score of Belk based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.