Banner Bank is a Washington-chartered commercial bank headquartered in Walla Walla, Washington, with roots that date back to 1890. The bank provides services in commercial real estate, construction, residential, agricultural and consumer loans. It also provides community banking services through its branches and loan offices located in Washington, Oregon, Idaho, California and Utah.
Banner Bank is a member of the Federal Home Loan Bank System and its deposits are insured by the Federal Deposit Insurance Corporation.
Banner Bank is a wholly owned subsidiary of Banner Corporation. Banner Corporation common stock is publicly traded on the NASDAQ Global Market® under the symbol "BANR".
|Products||Checking accounts Savings Commercial banking Consumer lending Construction loans Home loans|
|Founded||1890 (as National Building Loan & Trust Association)|
|Traded as||NASDAQ: BANR S&P 600 Component Russell 3000|
|Headquarters||Walla Walla, Washington, United States|
|Key people||Mark J. Grescovich (President & CEO)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Major Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Banner Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Banner Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Banner Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.