Bank Of New York Mellon Corporation (The) logo Bank Of New York Mellon Corporation (The) Net Promoter Score 2023 Benchmarks

Estimated Net Promoter Score is

-4

The Bank of New York Mellon Corporation, commonly referred to as BNY Mellon, is an American worldwide banking and financial services holding company headquartered in New York City. It was formed on July 1, 2007, as a result of the merger of The Bank of New York and Mellon Financial Corporation.

BNY Mellon is the world's largest custodian bank with more than $30.5 trillion in assets in custody. It also has over $1.72 trillion in assets under management.

The Bank of New York is the oldest banking corporation in the United States, and the 20th-oldest bank in the world, having been established on June 9, 1784, by American Founding Father Alexander Hamilton.

Quick facts about Bank Of New York Mellon Corporation (The)

Products Corporate banking, Investment banking, Global wealth management, Financial analysis, Private equity
Predecessor Bank of New York founded June 9, 1784; 232 years ago (1784-06-09) Mellon Financial
Headquarters 225 Liberty Street, Manhattan, New York, United States
Traded as NYSE: BK S&P 100 Component S&P 500 Component
Founded July 1, 2007; 9 years ago (2007-07-01)

Net Promoter Score for Top Brands compared with Bank Of New York Mellon Corporation (The)

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Major Banks is 0.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Bank Of New York Mellon Corporation (The) sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Bank Of New York Mellon Corporation (The) with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

Track Segmented Customer Satisfaction with Customer.guru

How are your customers satisfied depending on:

  • what products they purchased
  • when they placed their order
  • what number of orders they made?

    Sign up for free setup takes just 5 minutes

Other companies with Net Promoter Score similar to Bank Of New York Mellon Corporation (The)

We have estimated the Net Promoter Score of Bank Of New York Mellon Corporation (The) based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.