The Bank Of Montreal, is one of the Big Five banks in Canada. It is the fourth-largest bank in Canada by market capitalization and based on assets, and among the ten largest banks in North America.
On June 23, 1817, John Richardson and eight merchants signed the Articles of Association to establish the Bank Of Montreal in a rented house in Montreal, Quebec. The bank officially began conducting business on November 3, 1817, making it Canada's oldest bank. BMO's Institution Number is 001. In Canada, the bank operates as BMO Bank Of Montreal and has more than 900 branches, serving over seven million customers. The company also has substantial operations in the Chicago area and elsewhere in the United States, where it operates as BMO Harris Bank. BMO Capital Markets is BMO's investment and corporate banking division, while the wealth management division is branded as BMO Nesbitt Burns.
The company is ranked at number 131 on the Forbes Global 2000 list.
The company has not missed a dividend payment since 1829, paying dividends consistently through major world crises such as World War I, the Great Depression, World War II, and the 2008 financial crisis; this makes the Bank Of Montreal's dividend payment history one of the longest in the world.
|Key people||William A. Downe (CEO, BMO Financial Group) Robert Prichard (Chairman, BMO Financial Group) Thomas E. Flynn (CFO, BMO Financial Group) Dave Casper (CEO, BMO Harris Bank)|
|Headquarters||Bank of Montreal Head Office, Montreal, Quebec, Canada First Canadian Place, Toronto, Ontario, Canada|
|Website||Canada: bmo.com US: bmoharris.com Capital Markets: bmocm.com|
|Founded||1817; 200 years ago (1817) in Montreal, Quebec, Canada|
|Subsidiaries||BMO Capital Markets BMO Harris Bank BMO Nesbitt Burns|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Commercial Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Bank Of Montreal sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Bank Of Montreal with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|Lyft||Travel and Hospitality / Car Rental||9|
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|TD Bank||Financial Services / Banking||10|
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We have estimated the Net Promoter Score of Bank Of Montreal based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.