AVX Corporation, is an American manufacturer of electronic components headquartered in Fountain Inn, South Carolina. It is the largest industrial employer in Horry County, South Carolina, with almost 1000 workers in Myrtle Beach and Conway. AVX has 9,900 employees and operates in the United States, Europe and Asia. 2012 sales were $1.545 billion. Capital expenditure for the year 2010 was at a five-year low of $28.888 million 34.6% lower than the year before and 2.5 times less than in 2008, earnings per share grew 78.7% even though total sales fell It is a subsidiary of Kyocera Electronics Corporation.
|Products||capacitors, electr connectors electronic components Ceramic capacitors varistors, thermistors EMI Filters|
|Divisions||Passive Components KED Resale AVX Interconnect (a.k.a. Elco)|
|Headquarters||Greenville, SC, United States|
|Revenue||$1,304.966 mil fy 20106%|
|Net income||$142.858 mil fy 201077%|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Electrical Products is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If AVX Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of AVX Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of AVX Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.