Avanza Bank logo Avanza Bank Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

15

Avanza Bank Holding AB is the largest online stock broker in Sweden with more than 600 000 customers and the largest number of deals on the Stockholm Stock Exchange. Avanza is one of the options open to private investors who want to play an active part in their investments and savings programmes.

Avanza is listed on the Nordic List's Large Cap.

Quick facts about Avanza Bank

Key people Sven Hagströmer, Chairman Johan Prom, CEO
Revenue SEK 597 million (2013)
Industry Financial Services
Headquarters Stockholm, Sweden
Products see www.avanza.se

Net Promoter Score for Top Brands compared with Avanza Bank

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Financial Services / Banking is 18.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Avanza Bank sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Avanza Bank with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Financial Services / Banking companies with similar Net Promoter Score

Other companies with Net Promoter Score similar to Avanza Bank

We have estimated the Net Promoter Score of Avanza Bank based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.