AutoZone, Inc. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

4

AutoZone is the second largest retailer of aftermarket automotive parts and accessories in the United States behind Advance Auto Parts. Founded in 1979, AutoZone has over 5,324 stores across the United States, Mexico, and Brazil. The company is based in Memphis, Tennessee.

Quick facts about AutoZone, Inc.

Key people

Pitt Hyde, Founder William C. Rhodes, Chairman, President, and CEO William T. Giles, CFO

Founded

July 4, 1979; 37 years ago (1979-07-04) (as Auto Shack) Forrest City, Arkansas, U.S.

Total equity

US$ -1.687319 billion (2013) US$ -1.548025 billion (2012)

Operating income

US$ 1.773098 billion (2013) US$ 1.628891 billion (2012)

Total assets

US$ 6.892089 billion (2013) US$ 6.265639 billion (2012)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is AutoZone, Inc.'s estimated NPS of 4 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Other Specialty Stores is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If AutoZone, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of AutoZone, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to AutoZone, Inc.

Company Industry Score
U.S. Bank Financial Services / Banking 3
Super 8 Travel and Hospitality / Hotels 4
Total Fitness Other 4
Discovery Channel Consumer Brands / Entertainment 4
AutoZone, Inc. Consumer Services / Other Specialty Stores 4
Freeview Telecommunications / Cable/TV service 5
NatWest Personal Banking Financial Services / Banking 5
Goldman Sachs Financial Services / Banking 5
Mastercard Financial Services / Credit cards 5
Sprint Telecommunications / Wireless Carrier 5
EE Telecommunications / Wireless Carrier 5

We have estimated the Net Promoter Score of AutoZone, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.