Southern Air Inc., a subsidiary of Atlas Air Worldwide Holdings, is a global air cargo carrier headquartered in Florence, Kentucky. It is a certified U.S. FAA part 121 supplemental cargo carrier and is one of only two U.S.-based cargo airlines operating the 777F. Southern Air is also the first company to provide ACMI service for the wide-body Boeing 777F.
The airline operates an all-Boeing fleet of aircraft: Boeing 777F, and the Boeing 737-400SF. Its wide range of services includes: long-term ACMI solutions, on-demand commercial charters, as well as Department of Defense Civil Reserve Air Fleet. Southern Air’s operations also support some of the world’s largest combination carriers as well as government agencies and non-government organizations.
| Hubs | Cincinnati/Northern Kentucky International Airport Leipzig/Halle Airport Ted Stevens Anchorage International Airport |
|---|---|
| IATAICAOCallsign | IATA ICAO Callsign 9S SOO SOUTHERN AIR 9SSOOSOUTHERN AIR |
| Key people | Daniel McHugh (CEO), James Walsh, Thomas Gillies |
| Headquarters | Florence, Kentucky, United States |
| Parent company | Atlas Air Worldwide Holdings |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Property-Casualty Insurers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Atlas Financial Holdings, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Atlas Financial Holdings, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Atlas Financial Holdings, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.