Atlas Air Worldwide Holdings is a cargo airline, passenger charter airline, and aircraft lessor based in Purchase, New York. The airline was named after Atlas, a Titan in Greek mythology, who carried the heavens on his shoulders. Their symbol on the plane's tail is a golden man carrying a golden world. In 2016, Atlas Air had 2646 employees and operated to 426 destinations in 123 countries.
|Hubs||Miami International Airport John F. Kennedy International Airport Los Angeles International Airport Cincinnati/Northern Kentucky International Airport Anchorage International Airport George Bush Intercontinental Airport Huntsville International Airport|
|IATAICAOCallsign||IATA ICAO Callsign 5Y GTI GIANT 5YGTIGIANT|
|Headquarters||Purchase, New York, United States|
|Key people||William J. Flynn (CEO, President)|
|Traded as||NASDAQ: AAWW S&P 600 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation / Transportation Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Atlas Air Worldwide Holdings sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Atlas Air Worldwide Holdings with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Atlas Air Worldwide Holdings based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.