Atlantic Coast Financial Corporation Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

13

Atlantic Coast Financial Corporation is an American publicly traded bank holding company headquartered in Jacksonville, Florida, which wholly owns Atlantic Coast Bank. Atlantic Coast Bank's services are focused primarily on Personal Banking and Business Banking in the Northeast Florida, Central Florida and Southeast Georgia regions. The company has been recognized by the Jacksonville Business Journal as one of north Florida's "Best Places to Work" in both 2015 and 2016, and was also selected as one of Florida's "Best Companies" by Florida Trend Magazine in July 2016.

Quick facts about Atlantic Coast Financial Corporation

Key people

J.J. Dolan (Chairman) J.S. Sidhu (Vice Chairman) J.K. Stephens, Jr. (President and CEO) T.L. Keegan (Executive Vice President and CFO)

Predecessors

Atlantic Coast Federal Corporation, Atlantic Coast Federal MHC, Atlantic Coast Federal, Atlantic Coast Federal Credit Union

Headquarters

4655 Salisbury Rd, Suite 110 Jacksonville, Florida, U.S.

Profit

US$ 6.4 million (for the year ended December 31, 2016)

Total assets

US$ 907.5 million (as of December 31, 2016)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Atlantic Coast Financial Corporation's estimated NPS of 13 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Savings Institutions is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Atlantic Coast Financial Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Atlantic Coast Financial Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Atlantic Coast Financial Corporation

Company Industry Score
Netflix Consumer Brands / Entertainment 13
DirecTV Telecommunications / Cable/TV service 12
AXA Financial Services / Banking 12
MTV Consumer Brands / Entertainment 12
Liberty Mutual Insurance / Health and Life Insurance 14
KFC Consumer Brands / Fast Food 14
Lidl Consumer Brands / Grocery 14
Blockbuster on Demand Consumer Brands / Entertainment 11
Google Consumer Brands / Internet 11
KPN Telecommunications / Wireless Carrier 11

We have estimated the Net Promoter Score of Atlantic Coast Financial Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.