Atlantic Coast Financial Corporation logo Atlantic Coast Financial Corporation Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

13

Atlantic Coast Financial Corporation is an American publicly traded bank holding company headquartered in Jacksonville, Florida, which wholly owns Atlantic Coast Bank. Atlantic Coast Bank's services are focused primarily on Personal Banking and Business Banking in the Northeast Florida, Central Florida and Southeast Georgia regions. The company has been recognized by the Jacksonville Business Journal as one of north Florida's "Best Places to Work" in both 2015 and 2016, and was also selected as one of Florida's "Best Companies" by Florida Trend Magazine in July 2016.

Quick facts about Atlantic Coast Financial Corporation

Key people J.J. Dolan (Chairman) J.S. Sidhu (Vice Chairman) J.K. Stephens, Jr. (President and CEO) T.L. Keegan (Executive Vice President and CFO)
Predecessors Atlantic Coast Federal Corporation, Atlantic Coast Federal MHC, Atlantic Coast Federal, Atlantic Coast Federal Credit Union
Headquarters 4655 Salisbury Rd, Suite 110 Jacksonville, Florida, U.S.
Profit US$ 6.4 million (for the year ended December 31, 2016)
Total assets US$ 907.5 million (as of December 31, 2016)

Net Promoter Score for Top Brands compared with Atlantic Coast Financial Corporation

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Savings Institutions is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Atlantic Coast Financial Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Atlantic Coast Financial Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Atlantic Coast Financial Corporation

We have estimated the Net Promoter Score of Atlantic Coast Financial Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.