Atento is a Luxembourg based multinational provider of CRM BPO services. The company is among the top three providers globally, based on revenues. Atento operates in 13 countries and employs approximately 154,000 people.
Atento was named one of the 25 best multinational companies to work for by the Great Place to Work Institute in 2013 and 2014.
According to the Magic Quadrant 2013 ranking, Atento is one of the leaders in the area of Customer Management Contact Center BPO.
|Services||Customer Care Solutions, Sales, Credit management, Back Office, Service Desk, Technical Support|
|Industry||Business Process Outsourcing|
|Traded as||NYSE: ATTO|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Atento S.A. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Atento S.A. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|Dish||Telecommunications / Cable/TV service||1|
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|Morrisons||Consumer Brands / Grocery||2|
|Mediacom||Consumer Brands / Entertainment||2|
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|CIGNA||Insurance / Health and Life Insurance||-1|
We have estimated the Net Promoter Score of Atento S.A. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.