Arlington Asset Investment Corp Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

-10

Arlington Asset Investment Corp is a principal investment firm that acquires and holds a levered portfolio residential mortgage-backed securities, consisting of agency MBS and private-label MBS. Agency MBS include residential mortgage pass-through certificates for which the principal and interest payments are guaranteed by a U.S. government agency or government sponsored enterprise such as Fannie Mae and Freddie Mac. Private-label MBS, or non-agency MBS, include residential MBS that are not guaranteed by a GSE or the U.S. government. The company was formerly known as Friedman, Billings, Ramsey Group Inc. . The company is headquartered in Arlington, Virginia. It was founded in 1989 and had assets of over $4.1 billion as of December 31, 2016. Arlington Asset Investment is an internally managed company and taxed as a C Corporation for U.S. Federal tax purposes, whereas many of its peers are taxed as a real estate investment trust.

Quick facts about Arlington Asset Investment Corp

Headquarters

Arlington, Virginia, United States

Key people

Eric Billings, Executive Chairman

Products

Real Estate Investment Trust

Revenue

US $105.3 Million (2016)

Net income

US $-41.3 Million (2016)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Arlington Asset Investment Corp's estimated NPS of -10 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Finance / Investors Services is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Arlington Asset Investment Corp sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Arlington Asset Investment Corp with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Arlington Asset Investment Corp

Company Industry Score
UPC Telecommunications / Other -13
ITV Telecommunications / Cable/TV service -13
Wells Fargo & Company Financial Services / Banking -12
Golomt Bank Financial Services / Banking -11
Amazon Prime Consumer Brands / Entertainment -11
Ziggo Telecommunications / Other -11
marks & spencer Consumer Brands / Grocery -10
Arlington Asset Investment Corp Finance / Finance / Investors Services -10
McDonald's Consumer Brands / Fast Food -8
Tesco Consumer Brands / Grocery -8
US Airways Travel and Hospitality / Airlines -8

We have estimated the Net Promoter Score of Arlington Asset Investment Corp based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.