Arch Coal is an American coal mining and processing company. The company mines, processes, and markets bituminous and sub-bituminous coal with low sulfur content in the United States. Arch Coal is the second largest supplier of coal in the U.S. behind Peabody Energy. The company supplies 15% of the domestic market. Demand comes mainly from generators of electricity.
Arch Coal operates 32 active mines and controls approximately 5.5 billion tons of proven and probable coal reserves, located in Central Appalachia, the Powder River Basin, Illinois basin and the Western Bituminous regions. The company operates mines in Colorado, Illinois, Kentucky, Utah, Virginia, West Virginia and Wyoming, and is headquartered in St. Louis, Missouri. The company sells a substantial amount of its coal to producers of electric power, steel producers and industrial facilities.
|Key people||John W. Eaves, President/CEO Paul A. Lang, Executive Vice President/COO|
|Founded||1969 (founded) 1997 (current corporation)|
|Operating income||$ (682) million (FY 2012)|
|Net income||$ (684) million (FY 2012)|
|Revenue||$ 4.2 billion (FY 2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Mining, Crude-Oil Production is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Arch Coal sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Arch Coal with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Arch Coal based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.