ARC Document Solutions, Inc. headquartered in Walnut Creek, CA, is a publicly traded company that provides specialized document solutions to businesses of all types, with an emphasis on the non-residential segment of the architecture, engineering and construction industry.
The company provides onsite managed print services, as well as the sale of technology applications to support these services to more than 90,000 customers. The company operates approximately 170 service centers throughout North America, provides its equipment and services onsite in more than 7,000 customer locations, and services its large enterprise customers with a corporate sales force called Global Solutions.
Fiscal 2014 revenue was $424 million. The company began as a $9 million stand-alone reprographics provider in Southern California in the late 1980s. It has grown to its present size and geographic coverage through the acquisition of more than 140 other companies. It remains the largest company of its kind in the U.S. with more than 2,500 employees. The company has received recognition from Forbes magazine, Gartner, MPSA, BERTL, and Océ.
|Key people||K. Suriyakumar, Chairman, President & CEO; Rahul Roy, CTO; Dilantha Wijesuriya, COO; Jorge Avalos, CFO|
|Headquarters||Walnut Creek, CA, U.S.|
|Number of employees||2,500 (2014)|
|Traded as||NYSE: ARC|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Professional Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If ARC Document Solutions, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of ARC Document Solutions, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of ARC Document Solutions, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.