Aramark Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

-8

Aramark Corporation, known commonly as Aramark, is an American food service, facilities, and uniform services provider to clients in fields including education, healthcare, business, corrections, and leisure. It operates in North America and an additional 20 countries, including United Kingdom, Germany, Chile, Ireland and Spain.

The company is headquartered at the Aramark Tower in Center City, Philadelphia, Pennsylvania. Aramark's revenues totaled 14.329 billion USD in 2015, and the company was listed as the 21st largest employer on the Fortune 500. Its revenue in 2013 was $13.945 billion, and $14.832 billion in 2014.

Quick facts about Aramark

Key people

Davre Davidson, Founder Eric J. Foss, Chairman, President, and CEO

Headquarters

Aramark Tower Philadelphia, Pennsylvania, U.S.

Founded

1959 (as Automatic Retailers of America)

Revenue

US$ 14.415 B (2016)

Operating income

US$ 746.31 M (2016)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Aramark's estimated NPS of -8 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Diversified Outsourcing Services is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Aramark sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Aramark with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Aramark

Company Industry Score
McDonald's Consumer Brands / Fast Food -8
Tesco Consumer Brands / Grocery -8
US Airways Travel and Hospitality / Airlines -8
marks & spencer Consumer Brands / Grocery -10
NatWest Business Banking Financial Services / Banking -6
Virgin Media Telecommunications / Cable/TV service -6
Amazon Prime Consumer Brands / Entertainment -11
Ziggo Telecommunications / Other -11
Golomt Bank Financial Services / Banking -11
Time Warner Telecommunications / Cable/TV service -5

We have estimated the Net Promoter Score of Aramark based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.