Aramark Corporation, known commonly as Aramark, is an American food service, facilities, and uniform services provider to clients in fields including education, healthcare, business, corrections, and leisure. It operates in North America and an additional 20 countries, including United Kingdom, Germany, Chile, Ireland and Spain.
The company is headquartered at the Aramark Tower in Center City, Philadelphia, Pennsylvania. Aramark's revenues totaled 14.329 billion USD in 2015, and the company was listed as the 21st largest employer on the Fortune 500. Its revenue in 2013 was $13.945 billion, and $14.832 billion in 2014.
|Key people||Davre Davidson, Founder Eric J. Foss, Chairman, President, and CEO|
|Headquarters||Aramark Tower Philadelphia, Pennsylvania, U.S.|
|Founded||1959 (as Automatic Retailers of America)|
|Revenue||US$ 14.415 B (2016)|
|Operating income||US$ 746.31 M (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Diversified Outsourcing Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Aramark sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Aramark with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Aramark based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.