Apartment Investment and Management Company Net Promoter Score 2022 Benchmarks

Estimated Net Promoter Score is


Aimco or Apartment Investment Management Company is one of the largest owners and operators of apartment communities in the United States. The company is headquartered in Denver, Colorado.

The company owns or has investments in 196 communities serving 250,000 residents in 22 states and the District of Columbia.

Aimco’s key markets include Los Angeles, Seattle, Philadelphia, South Florida, Atlanta, Chicago, Suburban New York/New Jersey, San Jose, Orange County, California, Manhattan, Denver, East Bay, San Diego, Phoenix, WashingtonMaryland, San Francisco and Boston.

Aimco’s business model focuses on the redevelopment of older, market-rate apartment communities in premiere locations. Since 2005, Aimco has invested $1.5 billion in the redevelopment of 220 conventional properties. In 2009, Aimco completed renovations to Van Nuys Apartments, a historic structure built in 1911. This redevelopment has secured affordable housing for senior and disabled residents for the next 55 years, and has anchored a revitalization of its surrounding Los Angeles neighborhood.

Quick facts about Apartment Investment and Management Company


1975 (as "The Considine Company, Inc.") 1994 (Merged with Property Asset Management & PDI, Inc.)

Key people

Terry Considine (Chairman) & (CEO)


Aimco.com Aimcoapartments.com


Real estate investment trust

Traded as

NYSE: AIV S&P 500 Component

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Apartment Investment and Management Company's estimated NPS of 4 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Real Estate Investment Trusts is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Apartment Investment and Management Company sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Apartment Investment and Management Company with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.

We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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We have estimated the Net Promoter Score of Apartment Investment and Management Company based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.