The Andersons, Inc. is an agribusiness established in 1947 that began as Andersons Truck Terminal in the 1940s for the grain industry. It now, in various phases, provides merchandising, production and distribution of products and services to the agribusiness community. It is organized into four business groups: grain, ethanol, plant nutrient and rail, previously also having both a retail and a turf & specialty group. Its grain business provides grain storage and management facilities with a particular focus on the Eastern Corn Belt of Ohio, Indiana, Michigan, Nebraska and Illinois through grain terminals located in those states, crop insurance, commodity risk management and grain delivery services through its rail business. It is headquartered in Maumee, Ohio.
It had revenues of $4,576,331,000 for the 2011 fiscal year ending December 31, 2011.
On Aug 19, 2003, The Andersons announced to restate income for 2002 and the first quarter of 2003, after they determined that the earnings reported under a five-year grain marketing agreement did not follow a new accounting pronouncement. In total, the company's income remained unchanged.
| Divisions | Andersons Ethanol Group Andersons Grain Group Andersons Nutrients Group Andersons Rail Group Andersons Turf & Specialty Group The Andersons Stores/Retail Group |
|---|---|
| Products | Grains, commodities trading, ethanol, fertilizers, crop insurance, finance |
| Key people | Michael J. Anderson (Chairman) Patrick E. Bowe (CEO) Harold M. Reed (COO) |
| Traded as | NASDAQ: ANDE S&P 600 Component |
| Operating income | US$ 111.08 million (FY 2012) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Food Production is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Andersons sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Andersons with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Andersons based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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