Analog Devices, Inc., also known as ADI or Analog, is an American multinational semiconductor company specializing in data conversion and signal processing technology, headquartered in Norwood, Massachusetts. In 2012, Analog Devices led the worldwide data converter market with a 48.5% share, according to analyst firm Databeans.
The company manufactures analog, mixed-signal and digital signal processing used in electronic equipment. These technologies are used to convert, condition and process real-world phenomena, such as light, sound, temperature, motion, and pressure into electrical signals.
Analog Devices has approximately 100,000 customers in the following industries: communications, computer, industrial, instrumentation, military/aerospace, automotive, and consumer electronics applications.
| Key people | Vincent Roche, CEO & President, Raymond Stata, Chairman of the Board |
|---|---|
| Revenue | US$ 2,864.773 million (2014) US$ 2,633.689 million (2013) |
| Total assets | US$ 6,859.690 million (2014) US$ 6,381.750 million (2013) |
| Total equity | US$ 4,757.897 million (2014) US$ 4,739.576 million (2013) |
| Operating income | US$ 752.484 million (2014) US$ 753.075 million (2013) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Semiconductors is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Analog Devices, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Analog Devices, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Analog Devices, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.