Anadarko Petroleum Corporation is an American petroleum and natural gas exploration and production company headquartered in The Woodlands, Texas. The company is headquartered in two skyscrapers in The Woodlands, Texas: the Allison Tower and the Hackett Tower, both named after former CEOs of the company. The buildings were completed in 2014.
The company has been the subject of multiple environmental cases, including the largest environmental contamination settlement in American history - the 2014 settlement related to the former Tronox subsidiary of Kerr McGee, a company purchased by Anadarko in 2006.
|Key people||R. A. Walker, Chairman, President, & CEO Robert G. Gwin, Executive Vice President & CFO|
|Production output||792 thousand barrels of oil equivalent (4,850,000 GJ) per day|
|Products||petroleum, natural gas, and natural gas liquids|
|Headquarters||Allison Tower The Woodlands, Texas, U.S.|
|Traded as||NYSE: APC S&P 500 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Mining, Crude-Oil Production is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Anadarko Petroleum sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Anadarko Petroleum with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Anadarko Petroleum based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.