AmTrust Financial Services, Inc., is a New York City-based multinational property and casualty insurance company. Operating through its subsidiaries, its operations are divided into three segments: Small Commercial Business insurance, Specialty Risk and Extended Warranty insurance, and Specialty Middle-Market Property and Casualty insurance. The company’s main regions of operations are North America, United Kingdom, and mainland Europe. AmTrust is listed on the NASDAQ Global Market under the ticker symbol AFSI and is rated “A” by AM Best Company. Barry Zyskind is the Chief Executive Officer.
|Industry||Insurance, Extended Warranties, Specialty Risk|
|Headquarters||Home Insurance Plaza New York City, USA|
|Founder||George Karfunkel, Michael Karfunkel|
|Key people||Barry Zyskind (CEO)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Insurance: Property and Casualty (Stock) is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If AmTrust Financial Services sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of AmTrust Financial Services with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Disney TV||Consumer Brands / Entertainment||5|
|Mastercard||Financial Services / Credit cards||5|
|EE||Telecommunications / Wireless Carrier||5|
|Freeview||Telecommunications / Cable/TV service||5|
|Goldman Sachs||Financial Services / Banking||5|
|Sprint||Telecommunications / Wireless Carrier||5|
|NatWest Personal Banking||Financial Services / Banking||5|
|Discovery Channel||Consumer Brands / Entertainment||4|
|Super 8||Travel and Hospitality / Hotels||4|
We have estimated the Net Promoter Score of AmTrust Financial Services based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.