Amphenol Corporation is a major producer of electronic and fiber optic connectors, cable and interconnect systems such as coaxial cables. Amphenol is a portmanteau from the corporation's original name, American Phenolic Corp.
Amphenol was founded in Chicago in 1932 by entrepreneur Arthur J. Schmitt, whose first product was a tube socket for radio tubes. Amphenol expanded significantly during World War II, when the company became the primary manufacturer of connectors used in military hardware, including airplanes and radios. From 1967 to 1982 it was part of Bunker Ramo Corporation.
Amphenol's revenues in 2010 were $3.55 billion. The company sells its products into diverse electronics markets, including military-aerospace, industrial, automotive, information technology, mobile phones, wireless infrastructure, broadband, medical, and pro audio. Operations are located in more than 60 locations around the world. The company is included in the S&P Midcap 400 index. Amphenol's Chairman is Dr. Martin H. Loeffler. Chief Executive Officer is R. Adam Norwitt.
| Headquarters | Wallingford, Connecticut, United States |
|---|---|
| Traded as | NYSE: APH S&P 500 Component |
| Products | Coaxial cables, Connectors |
| Revenue | US$ 3.940 billion (2011) |
| Operating income | US$ 751.7 million (2011) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Network and Other Communications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Amphenol sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Amphenol with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Amphenol based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.