Amkor Technology, Inc. is a semiconductor product packaging and test services provider. The company has been headquartered in Tempe, Arizona, since 2005, when it was moved from West Chester, Pennsylvania, United States. The company was founded in 1969 and, as of 2014, had 21,900 employees worldwide and a reported $3.1 billion in sales.
With factories in China, Japan, Korea, Malaysia, Philippines and Taiwan, Amkor is a leading player in the semiconductor industry. It packages and tests integrated circuits for chip manufacturers.
In February 2016, Amkor fully acquired J-Devices Corp., the largest outsourced semiconductor assembly and test provider in Japan.
Amkor Technology has competitiveness for chip assembly by thermal compression as well as wafer level packaging.
|Industry||Semiconductors & Related Devices|
|Headquarters||Tempe, AZ, United States|
|Revenue||US$3.13B (FY 2014)|
|Net income||US$98.7M (FY 2014)|
|Total assets||US$3.64B (FY 2014)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Semiconductors and Other Electronic Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Amkor Technology sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Amkor Technology with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Discovery Channel||Consumer Brands / Entertainment||4|
|Super 8||Travel and Hospitality / Hotels||4|
|U.S. Bank||Financial Services / Banking||3|
|NatWest Personal Banking||Financial Services / Banking||5|
|Sprint||Telecommunications / Wireless Carrier||5|
|EE||Telecommunications / Wireless Carrier||5|
|Goldman Sachs||Financial Services / Banking||5|
|Freeview||Telecommunications / Cable/TV service||5|
|Mastercard||Financial Services / Credit cards||5|
We have estimated the Net Promoter Score of Amkor Technology based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.