American States Water Company logo American States Water Company Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

1

American States Water Co. is an American water and electricity utility company. It was founded in 1929 and is headquartered in San Dimas, California. The company has 50-year privatization contracts with U.S. government as a government contractor for its water system service. It is the water utility provider for about 246,000 customers and the electricity provider for over 23,000 customers in Big Bear Lake and California.

Quick facts about American States Water Company

Services water utilities electric utilities contracted services
Headquarters San Dimas, California, United States
Traded as NYSE: AWR S&P 600 Component
Revenue $473.7 Million (As of 2013)
Website http://www.aswater.com

Net Promoter Score for Top Brands compared with American States Water Company

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Public Utilities / Water Supply is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If American States Water Company sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of American States Water Company with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to American States Water Company

We have estimated the Net Promoter Score of American States Water Company based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.