Amdocs Limited logo Amdocs Limited Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

1

Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises. Its offerings include business support systems, open network solutions, Internet of Things, big data analytics and entertainment and media solutions. The company has a customer base of over 350 customers in more than 85 countries. Amdocs went public in 1998 and its ordinary shares are listed on the NASDAQ Global Select Market under the symbol DOX.

Quick facts about Amdocs Limited

Headquarters Chesterfield, Missouri, United States (corporate) Saint Peter Port, Guernsey (registered office)
Founded Aurec Information & Directory Systems (today known as Amdocs), Israel (1982)
Key people Eli Gelman (President & CEO) Tamar Rapaport-Dagim (Sr. Vice President & CFO)
Revenue US$3.7 billion (FY 2016)
Operating income US$483 million (FY 2016)

Net Promoter Score for Top Brands compared with Amdocs Limited

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / EDP Services is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Amdocs Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Amdocs Limited with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Amdocs Limited

We have estimated the Net Promoter Score of Amdocs Limited based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.