AMC Entertainment Holdings, Inc. logo AMC Entertainment Holdings, Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

12

AMC Theatres is an American movie theater chain owned and operated by AMC Entertainment Inc., which is itself owned by AMC Entertainment Holdings, Inc., a majority-owned subsidiary of the Chinese conglomerate Dalian Wanda Group. Founded in 1920, AMC has the largest share of the American theater market ahead of Regal Entertainment Group and Cinemark Theatres. The chain has 346 locations in North America, and 86 more locations in mainland China, home of the Dalian Wanda Group. The company's headquarters are located in Leawood, Kansas.

After acquiring Odeon Cinemas, UCI Cinemas, and Carmike Cinemas in 2016, it became the largest movie theater chain in the world, and also the largest in the United States, with 2,200 screens in 244 theatres in Europe and over 8,200 screens in 661 theatres in the United States.

Quick facts about AMC Entertainment Holdings, Inc.

Subsidiaries AMC Entertainment, Inc. AMC Loews Loews Cineplex Entertainment Fork & Screen Dine-In Theatres The Café at AMC AMC Cinema Suites AMC Red Kitchen Carmike Cinemas (Defunct) Open Road Films (50%) Screenvision (20%) National CineMedia (22.5%) Odeon Cinemas UCI Cinemas Starplex Cinemas Eastwynn Theatres, Inc. George G. Kerasotes Corporation GKC Indiana Theatres, Inc. GKC Michigan Theatres, Inc. GKC Theatres, Inc. Military Services, Inc. Sundance Cinemas
Key people Edward Durwood, Founder Adam Aron (President) Lin Zhang (Chairman) Roland C. Smith Chairman of the Board S. David Passman (President & CEO) Fred Van Noy COO Richard Hare CFO
Founded January 1, 1920; 97 years ago (January 1, 1920) Kansas City, Missouri, U.S.
Industry Entertainment (movie theaters)
Revenue $386.401 million (FY 2011)

Net Promoter Score for Top Brands compared with AMC Entertainment Holdings, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Movies / Entertainment is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If AMC Entertainment Holdings, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of AMC Entertainment Holdings, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to AMC Entertainment Holdings, Inc.

We have estimated the Net Promoter Score of AMC Entertainment Holdings, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.