The Ambac Financial Group, Inc., generally known as Ambac, is an American holding company. Its subsidiaries provide financial guarantee products such as bond insurance and other financial services to clients in both the public and private sectors around the world. Its common stock and common stock purchase warrants are listed on the Nasdaq stock market under the symbols AMBC and AMBCW respectively. Ambac is regulated by the insurance commission of Wisconsin. Through its financial services subsidiaries, the company provides investment agreements, interest rate swaps, investment advisory and cash management services, primarily to states, municipalities and their authorities. It has its headquarters in Lower Manhattan, New York City.
|Traded as||NASDAQ: AMBC (common stock) and AMBCW (common stock purchase warrants)|
|Founded||New York City, U.S. (1971)|
|Net income||US$-14.6 Million (FY 2009)|
|Total equity||US$-2.29 Billion (FY 2009)|
|Revenue||US$3.91 Billion (FY 2009)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Property-Casualty Insurers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Ambac Financial Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Ambac Financial Group, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Ambac Financial Group, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.