Estimated Net Promoter Score is
Spetsgruppa "A", also known as Alpha Group, is an elite, stand-alone sub-unit of Russia's special forces. It is a dedicated counter-terrorism task force of the Russian Federal Security Service, which primarily prevents and responds to violent acts in public transportation and buildings. It was created by the Soviet KGB in 1974. Although little is known about the exact nature of its primary directives, it is speculated that the unit is authorised to act under the direct control and sanction of Russia's top political leadership, similar to its sister unit, the Directorate "B", which is officially tasked with protecting Russia's strategic installations. It is also available for extended police duties, for paramilitary operations, and for covert operations, both domestically and internationally.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Semiconductors is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Alpha and Omega Semiconductor Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Alpha and Omega Semiconductor Limited with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Alpha and Omega Semiconductor Limited based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.