AllianceBernstein L.P. is a global asset management firm providing investment management and research services worldwide to institutional, high-net-worth and retail investors.
AB is based in New York City, U.S.A. It has approximately US$480 billion in assets under management as of December 31, 2016. It is 64 percent owned by the French insurance conglomerate, AXA.
| Key people | Seth Bernstein, CEO, Robert B. Zoellick, Chairman, Jim Gingrich, Chief Operating Officer |
|---|---|
| Products | Asset management, Mutual funds, Sell-side research, private wealth management |
| Headquarters | 1345 Avenue of the Americas New York, New York, U.S. |
| Industry | Asset Management |
| Area served | Worldwide |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Investment Managers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If AllianceBernstein Holding L.P. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of AllianceBernstein Holding L.P. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of AllianceBernstein Holding L.P. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.