Joseph "Joe" Craft III, a Kentucky native, is an American businessman. He is the president and chief executive officer of Alliance Resource Partners, L.P., the third-largest coal producer in the eastern United States.
Craft received an undergraduate degree in accounting in 1972 from the University of Kentucky before earning a law degree in 1976. During his time at the University of Kentucky, Craft was a member of the Sigma Alpha Epsilon fraternity.
The Joe Craft Center, a state-of-the-art basketball practice facility for the Kentucky Wildcats men's and women's basketball teams was named for him after he pledged $6 million toward the completion of the project. This was the largest private gift in the history of UK Athletics.
Joe Craft also sponsors the Craft Academy, a two-year residential high school at Morehead State University.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy / Coal Mining is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Alliance Resource Partners, L.P. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Alliance Resource Partners, L.P. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Alliance Resource Partners, L.P. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.