Alliance Rail Holdings is developing plans to operate passenger trains in the United Kingdom through its subsidiaries Great North Western Railway Company Limited.
Alliance has undertaken detailed timetabling and economic work to support its applications to the Office of Rail and Road. Alliance is headed by Ian Yeowart, founder and former managing director of Grand Central Railway. A new development team was announced on 12 August 2010. The venture is majority owned by Arriva.
|Parent organization||Arriva UK Trains|
|Managing Director||Ian Yeowart|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Mining, Crude-Oil Production is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Alliance Holdings sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Alliance Holdings with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Alliance Holdings based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.